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发表于 2010-1-22 19:10:40
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單店業績突破的辦法(四)
經營的盲點 快速改善問題 提升業績的辦法
業績100萬以上
人力配備
大部分設計師6~10人助理4~8人,這個階段是自我實現的階段,紅牌設計師的培養已經不是問題,2~3位20萬以上設計師是常態,30~50萬的設計師也不足為奇。此外;這些年來,由設計師個人服務的店(有些店有助理),也有百萬以上的實力,判別上;以設計師人數及椅子數可以看的出來 (以設計師人數來填補業績這幾年很欣盛)。
人事問題:
還有人事問題嗎?有;更多!
老闆通常有能力要誰紅牌誰就是紅牌,但通常不彰顯這能力。
比較難處理的是紅牌的情緒問題及互鬥的個性(誰都不服誰),讓他晉升管理階段是一個重點,教他行政經驗,委任重責,各組的職位、職務、職權的劃分、溝通,非常重要(參考權謀第四篇或經驗學校第二篇),教育以名店的一份子為榮譽,以有社會地位需盡社會責任為期許,一切以顧客滿意為前提,做為發展依據,減少紅牌變大牌的問題。
當然,店經營的型態超過200萬業績,20幾萬的設計師當然要尊重,但大家業績都一樣,紅牌自然視為一班設計師。
業績問題
是以人海戰術取得優勢,還是一步一腳印獲得榮耀。
百萬店有多種型態,談單店的業績,難免無法涵蓋所有經營模式。現今的沙龍,百萬業績並不能代表你就是名店,現今的沙龍經營,比空間大小比設計師人力多寡,用人力、用價格來撐起半邊天的店大有人在。傳統經營危危可急,店家老闆充滿憂患意識。
其實不要跟人比就能心安,在意技術傳承,在意服務細節,在意自己在市場的定位,青菜蘿蔔各有喜好,消費者有權利選擇自己想要的店家。假如是以設計師人數來撐起業績的店(這是經營策略的問題),經營的困擾會比一般店更為艱辛。這類型的店,設計師技能良綉不齊,人員的異動相對大,業績低的設計師無法長久的呆在店裡,業績高的設計師(大多不到20萬),佔地為王,處處與老闆意見衝突,老闆為了業績又無可耐何,心境真是苦啊!高業績與低業績不成比例,大多缺乏技術邏輯與堅強的技術信念,教育過程相對艱辛,百萬業績是付出更多代價的。
怎麼辦?
各位老闆:(有企圖心者早就去開店並挖走店的資源)不要忘記技術者的本質,是技術導向,個性剛正。假如要開店時,是生存本能,就算個性在剛納木毅的夥伴,一樣有心思細膩的一面。損失的輕重就看你老闆對人處事的標準為何。
只要肯放下身段,請教、延攬、入股、訴求經營的困境,人力的窘境,讚美人格的正直(權謀外傳供參考)……再給他發揮空間,因人就事(大家都是受益者),這也是我們從業人員的最可愛的地方,擁有豐富同情心,力挺到底。
發展空間
這個門檻有再展店的本事,培養中間幹部是非常重要的(請參考經驗學校第二篇),安全的展店模式,為設計師尋找出路,資深的設計師當管理者、投資者。資淺的設計師,或許在新環境一炮而紅也說不定,找機會再用專文解說。
突破不困難,困難的是既得利益的捨得。困難的是企圖心大小與否(準備再展店的工作)。滾石不生苔,要活就要動,經驗法則:你不找壓力,壓力自然會找妳。人力的補充、教育工作的傳承、年度企劃的安排,業務的拓展,總務工作的細膩,獲利的精算,這些工作不能不做,無論是守成或是發展,企業體要立於不敗之地,就看你的企圖心為何?
多店的經營管理問題
這是組織問題,主題談的是單店,有機會再談吧!
祝賀大家新年快樂!
在最艱辛的日子仍要堅忍是很困難的,艱困的時機總會過去,只有堅強的人才能挺立下去。
2008年是辛勞的一年,不如意的事,隨者時間過去而消失。找對方法,認清經營方向。2009再出發,老闆煩惱少一點,店開多一點,設計師錢多領一點,助理技藝多學多一點,顧客漂亮一點,美麗的事業可以造福大眾,長久經營!
A blind spot in business to enhance the performance of a fast-track approach to the problem
Results 1 million or more
Human with
6 ~ 10 people most of the designers Assistant 4 ~ 8 people, this stage is the stage of self-realization, the cultivation of red card designer is not the problem, 2 or 3-bit 20 million or more, designers are normal, 30 to 50 million designer is not surprising. In addition; these years, from the designer personal services shop (some shops have assistants), there are more than one million strength, discrimination on; to design the number and the number of chairs can be seen to come out (in designers to fill the performance of the past few years the number of very Yan Shing).
Personnel issues:
There are personnel problems? There; more!
Who is the boss usually has the ability to be a red card who is a red card, but usually do not demonstrate this ability.
More intractable is the red card against each other emotional problems and personality (anyone not agree with who), so he was promoted to managing stage is a focus of administrative experience taught him the appointment of the heavy responsibility of each group's positions, duties, the division of powers, communication is very important (refer to Part IV or experience of school tricks to second), a member of The Shoppes of education to honor, to have social status, social responsibility, the need to do a period of promise, all the customer satisfaction as the premise, as a basis for the development to reduce red card changed big problem.
Of course, the store type of operation more than 2 million results, 20 tens of thousands of designers, of course to respect, but all results are the same, red card, naturally regarded as a group of designers.
Performance issues
Is a human sea tactics to gain advantage, or step by step to obtain glory.
Millions of shops with a variety of styles, to talk about the performance of a single store, it is inevitable to cover all business model. Today's salon, millions of performance and do not represent you are, diners today's salon operations, compared with the amount of space than the designers of human use of human, with prices up half the sky a lot of people shop. Traditional risk management may be urgent danger, store owner is full of sense of urgency.
In fact, do not tell people than can be peace of mind, care technology, heritage, care services, details, to care about its position in the market, apples and oranges have their own preferences, consumers have the right to choose their desired stores. If the designer is to prop up the performance of the number of stores (which is the business strategy issues), business troubles will be more difficult than the general store. This type of store, designer embroidered missing good skills, personnel transaction is relatively large, low performance can not be a long stay in a designer shop, designer of high performance (mostly less than 20 million), covers an area of the king, everywhere the views of the conflict with the boss, the boss has no resistance to what the performance, state of mind is really damned hard! Disproportionately high performance and low performance, most of the lack of technical logic and a strong belief in the technology, the education process is relatively difficult, millions of performance is to pay more price.
How to do?
Members boss: (there are those who have long ambition to go shop and shop poached resources) do not forget that the essence of technology, who is a technology-driven, personality upright. If it is to shop when the survival instinct, even if the character has just Iriki Yi partners, as there are attentive side. The severity of the loss depends on your boss what the standard way of doing things for people.
As long as Ken and postures, consult, recruit, equity, demands the plight of business, human predicament, to honor the integrity of personality (Machiavellian rumored for reference) ... ... to give him room for, the person on the matter (we are all beneficiaries), This is our employees the most lovely place, rich in compassion, even behind in the end.
Development of space
This threshold has the ability again and to show and train cadres in the middle of it is very important (please refer to the school experience, second), security, and to show models for designers to find a way out, a senior designer as managers and investors. Junior designers, perhaps in a new environment may also offer a rage, looking for the opportunity to re-use special text commentary.
A breakthrough is not difficult, difficult is the vested interests of the willing. The difficulty is an attempt to heart the size of it or not (ready to be and to show work). Rolling stone gathers no moss, to live must move, the rule of thumb: you do not find the pressure, the pressure will naturally Zhao Ni. Additional manpower, education, work, tradition, the annual planning arrangements, business expansion, the General work fine, profits actuary, such work can not not do it, whether it is Morishige, or development, and business is to succeed, depends on your ambitions are?
Multi-store business management issues
This is the organizational issues, topics to talk about a single store, have the opportunity to talk about that!
Congratulate everyone a Happy New Year!
In the most difficult days are still perseverance is very difficult, difficult time will pass, only a strong man to stand upright down.
2008 is the year of hard work, unsatisfactory matter of time with those who disappear. To find pairs of methods, understand the business direction. 2009 re-start, the boss worry less, shop a little more open, more money to pick up designer, assistant art to learn a little more, the customer a little beautiful, beautiful cause will benefit the general public, long-term business! |
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